Customer service Administrator

Customer Service Administrator

Location: Corby
Salary: £24,525.53 per annum, £12.58 per hour
Hours: Monday to Friday, 09:00 - 17:00

Are you a customer-focused individual with a passion for delivering excellent service?

We are currently seeking a Customer Service Administrator to join our client's dynamic team. This is an exciting opportunity to work in a customer-focused environment where you will play a key role in ensuring smooth operations and high-quality service.

Key Responsibilities:

• Customer Orders: Ensure accuracy in customer orders, manage delivery timelines, and communicate effectively with depot staff.

• Teamwork & Customer Experience: Maintain a positive, team-focused environment, always striving to improve the customer’s experience.

• Customer & Supplier Relationship: Develop and maintain proactive relationships with existing customers and suppliers.

• Issue Resolution: Handle customer and supplier enquiries and complaints, investigate issues, and escalate to management when necessary.

• Timely Administration: Ensure customer requirements are processed promptly and accurately.

• Continuous Improvement: Support ongoing improvements in systems, processes, and employee satisfaction.

• Data Entry & Reporting: Accurately input data into internal systems, create reports, and generate customer KPIs.

• Invoice Creation: Collate accurate data for customer invoicing.

• Health & Safety Compliance: Ensure a safe working environment in line with company Health & Safety policies.

Key Experience and Skills:

• Communication: Excellent communication skills with the ability to express empathy and handle customer interactions with tact and professionalism.

• Dispute Resolution: Experience in resolving disputes calmly and fairly, with the ability to foresee and prevent potential issues.

• Reporting & Recommendations: Strong report writing skills to document customer service activities and suggest improvements.

• Software Proficiency: Familiarity with Microsoft Word, Excel, and PowerPoint.

Technical Skills & Personal Attributes:

• Analytical Skills: Strong numerical and analytical ability, with a keen eye for detail.

• Financial Understanding: Good level of financial literacy.

• Time Management & Organization: Ability to prioritize tasks and manage time effectively.

• Team Collaboration: Strong “people skills” for building positive working relationships with colleagues and customers.

• Professionalism: Maintain a high level of professionalism and integrity in all interactions.

Why Join Us?

• Stable Working Hours: Enjoy a consistent Monday to Friday schedule (09:00 - 17:00).

• Competitive Salary: £24,525.53 per annum (£12.58 per hour).

• Positive Work Environment: Be part of a collaborative team that values your contributions and fosters a culture of continuous improvement.

If you are ready to take the next step in your career and become part of a company that values both its employees and customers, we would love to hear from you.

INDDB